1. How can I pay for a reservation on line?

Currently all bookings are done by using the following type of cards: Mastercard, Visa, Visa Delta, Visa Purchasing, JCB, Solo, Switch/UK Maestro.

2. Can I hold a unit on the website?

No we cannot hold units.

3. How will I receive my confirmation?

Once your reservation has been booked, you will receive a confirmation via E-mail.

4. What paperwork will I need upon check-in?

It is extremely important that you take the confirmation paperwork issued to you to the resort. If you do not take the proper confirmation to the resort upon check-in, you may be either refused occupancy or be requested to pay full rack rate in order to check-in. We will not be held financially responsible if a guest arrives at the resort without the proper confirmation and needs to secure other accommodation.

5. Can I cancel a reservation after it has been confirmed?

Not all reservations are non-cancellable and non-refundable. Once you book a week, you may not cancel or request a refund for any reason. If a property / or area becomes unavailable due to an act of God or for any other reason, we will attempt to relocate a guest but are not obligated to do so. If you are unable to travel, no refund is available and therefore travel insurance is recommended.

6. Can I change names on a unit after it has been confirmed?

We can do name changes up to 72 hours prior to check-in. Therefore, if you decide not to travel, you can change the name on the reservation so long as you notify us at least 72 hours prior to check-in. Name changes should be sent to and marked "URGENT - NAME CHANGE" to our email address and only one name change is permitted per reservation. You must receive acknowledgement from us that we have made this change for you.(This can be problematic so we do not encourage you to do this.)

7. Can the check-in date or size of a unit be changed once it has been confirmed?

No changes to a confirmed reservation can be made (except one name change). If you need more space, we can attempt to secure another unit at the same location but cannot guarantee space will be available.

8. What should I do if I will be a late arrival or will not arrive on the scheduled check-in date?

Not all resorts have a 24-hour check-in. If you anticipate a late arrival or next day check-in, you must contact the resort and arrange for late check-in instructions. If you arrive a day or two late, you will still need to check-out on the scheduled check-out date.

9. What can I do if I require special needs at a resort (non-smoking, handicap, first floor, etc)?

We cannot guarantee that a resort will honour such requests. It is suggested that you contact the resort on the Monday prior to arrival to arrange, but please note that the resort may not be able to honour such requests and we are not liable to issue a refund if a special request is not able to be met by the resort.

10. Will I need to pay anything at the resort?

Possibly, some resorts do require a security deposit or credit card impression at check-in. Other resorts charge fees for use of some of the on site amenities. Occupancy tax and utility surcharge are also common for many resorts. Usually these fees are noted on the resort information screen and on the confirmation paperwork provided to you. Still some resorts require a mandatory or optional all-inclusive package. Please read the full resort description provided to learn about such fees before booking a reservation.

11. What is the minimum age requirement for check-in?

Officially you must be at least 21 years of age to check-in; however there may be resorts that require a minimum of 23 years of age at time of check-in.

FAQ